Refund policy

Returns

We accept returns within 30 days of delivery.

How to start a return

Email us at gtlashandbrows@gmail.com or call (772) 643-3988 with your order number. We'll reply with our return address and instructions.

Return shipping

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend a trackable shipping service, as we can't issue a refund for a return we don't receive.

Refunds

Refunds are issued to your original payment method once your return has been received at our studio. Please allow 5–10 business days for the refund to appear, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo. We'll send a replacement at no cost to you, including shipping.

Non-returnable

In-studio services, service packages, and gift cards are non-refundable.

Questions

GT LAB
702 21st Street, Vero Beach, FL
(772) 643-3988
gtlashandbrows@gmail.com